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Conditions of Enrolment Courses1.1 Eurocentres Auckland reserves the right to change course arrangements without prior notice.
1.2 2007 maximum class size: 14
Payment of Fees2.1 Course fees, accommodation fees (if applicable), and insurance premiums shall be payable six weeks before commencement of the course or immediately where enrolment is less than 6 weeks prior to the course starting date. All fees are payable in advance.
2.2 Students should provide proof of payment on the first day of the course.
2.3 All fees are calculated in complete weeks and any part of a week is counted as a full week. No compensation is given for public holidays when the school is closed.
Cancellation and Refunds3.1 Cancellation of an enrolment should be received in writing. If the enrolment is cancelled before the nominated starting date, fees will be refunded except for the enrolment and homestay placement fees or 10% of payment, whichever is the lesser.
3.2 For courses of up to four weeks if the student withdraws within the first two days of the course 50% of the tuition fees will be refunded.
3.3 For courses of five to eleven weeks if the student withdraws within the first five days of the course 75% of the tuition fees will be refunded.
3.4 For courses of twelve weeks or more if the student withdraws within the first seven days after the first day of study, the fees will be refunded except for $NZ 500 or 10%, whichever is the lesser.
3.5 After the above withdrawal deadlines no fees except for unused homestay fees will be refunded. We do not refund fees or give a free extension of the course if the student:
- does not turn up or arrives late for the course without notifying the school
- takes time off during the course
- leaves before the course is finished
- does not participate in all of the lessons that make up the subject matter of the language course
We do not give extra weeks of the Basic course in place of pre-paid Intensive or Super-Intensive study. If the student upgrades to an examination course during his/her enrolment he/she cannot use prepaid fees to upgrade and therefore shorten his/her booking. If the student has requested a Eurocentres arranged insurance policy, a refund of this fee is not automatic and is dependent on the insurance company’s ruling.
3.6 If Eurocentres Auckland requires a student to leave the school for not complying with the conditions of enrolment, tuition fees will not be refunded even if such requirement is after the first eight days of study.
Change Fee4.1 If the student requests a change of school, course date or type of accommodation after the initial enrolment has been confirmed by Eurocentres, a change fee of NZD 135 will be payable at the time the change is requested.
This will not be charged when a student extends his/her course.
4.2 If the student books an airport pick up, and subsequently changes his/her fl ight arrival details without notifying Eurocentres Auckland, the student will be charged a NZD 30 penalty fee, in addition to the NZD 60 airport pick up fee.
Student Fee Protection5.1 Eurocentres Auckland complies with the NZQA requirements to protect student fees. Student fees are not at risk in the event of the closure of Eurocentres Auckland. Fees received are placed in a trust account and the trustee’s contact details are:
Neil Stevenson, Neil Stevenson and Co Ltd., 322
Riccarton Road, Christchurch.
Phone: + 64 3 341 2013,
Email: neils@nls.co.nz
Accommodation6.1 4 weeks’ homestay must be paid in advance with a first time enrolment. After that, homestay fees must be paid 4-weekly in advance.
6.2 If the student changes accommodation, Eurocentres Auckland must be informed of the student’s new address.
6.3 If the student leaves the homestay for a short period during the course, the homestay charges must still be paid.
6.4 Homestay accommodation may be terminated or changed, subject to one week's notice to end on a Saturday. Notice of termination shall be sent in writing to Eurocentres exclusively. A change fee of NZD 135 will be charged. If the student leaves homestay accommodation before the end of the notice period, he/she shall not be entitled to a refund of payments already made.
6.5 The student must be prepared to leave homestay when he/she has finished his/her studies at the school.
Attendance and Behaviour7.1 The student shall be responsible for choosing a language course that corresponds to his/her abilities.
7.2 The student undertakes to attend the course personally, to arrive punctually and to take part in lessons.
7.3 Eurocentres reserves the right to expel students, without a refund, for irregular attendance or negative behaviour that adversely affects other course participants.
7.4 Eurocentres Auckland will inform the New Zealand Immigration Service of any breach of visa/permit conditions.
7.5 The student hereby confirms that the information provided at the time of enrolment is true and accepts that he/she may be expelled from the language course at any time should a misrepresentation be evident. In such an event, no refund will be given.
7.6 The student must behave considerately both at the school and in homestay, and must obey the laws of New Zealand including New Zealand’s driver licensing requirements and Road Code.
Data Protection8.1 We record a student’s personal data if he/she makes an enquiry, orders a catalogue, asks for an offer, or books a course. The received information shall remain within Eurocentres and is generally not made available to third parties or other organisations.
Information is passed on in order to:
- book accommodation (i.e. host family, residence).
- book a course or a service on the student’s behalf that is provided by a Eurocentres partner company (i.e. partner schools, travel insurance, universities).
- order the requested brochure as quickly as possible.
- comply with statutory regulations. In certain cases, we have to submit students’ information to the authorities (i.e. immigration authorities, NZQA, Trust Account Manager).
Apart from offering a student advice and processing a booking, data may be used for providing students with information about Eurocentres product news. Students should inform us if they do not wish to receive this service.
Liability & Insurance9.1 Eurocentres Auckland shall not be liable if the services we state we offer cannot be provided for reasons beyond our control.
9.2 It is the responsibility of the student to ensure that he/she has adequate medical and travel insurance. Eurocentres Auckland cannot be held responsible for any sickness, injury, damage or loss incurred (including loss of fees) within Eurocentres or on Eurocentres tours and activities.
9.3 Students must provide Eurocentres with evidence of appropriate and current medical and travel insurance. This insurance must cover the full length of time spent in New Zealand. Overseas policies will only be accepted with an English translation and Eurocentres will keep a record of each student’s policy.
Grievance Procedures10.1 If the student wishes to make a complaint, he/she should see the Centre Manager.
If the problem cannot be resolved through the Centre Manager, the complaint should be directed to a Director of Eurocentres Auckland. If further resolution is required the student should then contact Eurocentres in Zurich.
10.2 Eurocentres Auckland is a signatory to the New Zealand Ministry of Education Code of Practice for the Pastoral Care of International Students. Complaints about fees and staff problems may be made to the New Zealand International Education Appeal Authority (IEAA), C/- Ministry of Education, Private Bag 47-911, Ponsonby, Auckland,
Phone: + 64 9 374 5481, Fax: +64 9 374 5403,
Email: info.ieaa@minedu.govt.nz
10.3 Complaints can also be made to the New Zealand Qualifications Authority (NZQA),
125 The Terrace, PO Box 160, Wellington 6015,
New Zealand, Phone: +64 4 802 3000,
Fax: +64 4 802 3112
NZ English Centres Ltd trading as Eurocentres Auckland has agreed to observe and be bound by the Code of Practice for the Pastoral Care of International Students published by the Minister of Education. Copies of the Code are available on request from this institution or from the New Zealand Ministry of Education website at http://www.minedu.govt.nz/goto/international
This course and enrolment information is valid for 2010.
NZ English Centres Ltd trading as Eurocentres Auckland.
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The World of Eurocentres
Select the region in which you would like to study.
 
Speaking Club
Every Thursday at 2.45pm, Eurocentres Auckland has a free speaking club for students. We will give you snacks and drinks and you can practise speaking to students from all over the world! Come and join today!
Professional Training Course - Barista
Eurocentres Auckland offers exciting Professional Training courses. These courses include a Barista (coffee making) course. This course gives students a formal qualification that can be used to get a job in New Zealand. Job search assistance is also offered after completing this course.
Click here to see the testimonial of one of our students who did the course »»
Facebook
Eurocentres Auckland has a group on Facebook! You can see photos from recent activities and talk to past, present and future students. Join today!
Click here to go to the Facebook website »»
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